Merchant onboarding rebuild

Context

New merchants filled in a 22-field form and then waited for a manual review. Half of them asked support where their account was.

What I did

• Sorted every field into needed now, needed before payout, or never needed.

• Designed a 3-step flow with the review running in the background.

• Added a status page so merchants could see what was left.

Result

Time to first payment halved from 6 days to 3, and onboarding tickets fell by 40%.